[{"data":1,"prerenderedAt":350},["ShallowReactive",2],{"search-api":3},[4,11,18,29,39,50,61,70,82,93,103,114,125,135,146,156,166,177,190,198,206,216,228,238,248,258,267,276,286,296,307,318,330,338],{"id":5,"path":6,"dir":7,"title":8,"description":7,"keywords":9,"body":10},"content:0.index.md","\u002F","","Home",[],"  \n    Your website, made   simple . \n    Friendly, step-by-step guides for managing your site's content — written in plain English, for the people who use it rather than the people who built it. Use the link your designer gave you to open your project guide. \n    \n      Get in touch → \n   \n    \n      \n           \n        \n          Email Hosting \n          Setup guides, DNS, email clients, webmail and troubleshooting. \n       \n        → \n     \n  ",{"id":12,"path":13,"dir":7,"title":14,"description":15,"keywords":16,"body":17},"content:email:0.index.md","\u002Femail","Email Hosting","Guides for managing your Overton.cloud email — setup, DNS, clients, webmail and more.",[],"  Email Hosting  Everything you need to manage your Overton.cloud email — from first-time setup and DNS configuration to email clients, webmail and troubleshooting.      Getting Started   What Overton.cloud is and how to get set up quickly.     Email Management   Create and manage mailboxes, forwarders, folders and spam.     Domain Management   Add domains, aliases and catch-all routing.     Technical Configuration   SPF, DKIM, DMARC and DNS for reliable inbox delivery.     Security   Two-factor authentication and keeping accounts safe.     Client Guides   Set up iOS Mail, Outlook and other email apps.     Calendar & Contacts   Sync calendars and contacts with CalDAV and CardDAV.     Webmail (Roundcube)   Auto-replies, password changes, filters and signatures.     Support & Troubleshooting   Fix common errors and improve inbox delivery.     Presales   Sending limits and service policies.",{"id":19,"path":20,"dir":21,"title":22,"description":23,"keywords":24,"body":28},"content:email:1.getting-started:1.introduction.md","\u002Femail\u002Fgetting-started\u002Fintroduction","getting-started","Getting Started with Overton.cloud","Welcome to Overton.cloud! This guide will help you get started with your email hosting.",[25,26,27],"About Your Email","Your Control Panel","Next Steps","  Getting Started with Overton.cloud  Welcome to Overton.cloud! This guide will help you get started with your email hosting.    Your domain is already set up  The domain and DNS configuration for your email has already been completed by   Michael Overton . You do not need to change any DNS, MX, SPF or DKIM records — it is all ready to use.  About Your Email  Your email is provided as part of your website hosting with   Michael Overton — Freelance Designer . It is a reliable, professional mailbox on your own domain, set up and looked after for you.  Read and send mail in your browser with   Roundcube  webmail, or connect any email app over IMAP, SMTP or POP. The focus is on dependable inbox delivery — though, as with all email, how a recipient’s provider treats a message is never fully in anyone’s control.  Your Control Panel  Everything is managed from one place: the   Control Panel  at   email.adastra.ad . Sign in there to manage your email service. From here you can:   Create and manage email accounts  Set up email forwarders  Configure spam filtering  Manage domains and DNS settings  Set up calendars and contacts (CalDAV\u002FCardDAV)  Access webmail    One place for everything  Sign in at   email.adastra.ad  to manage your domains, mailboxes, forwarders, spam filtering and webmail — all from a single Control Panel.  Next Steps  Ready to get going? Head to the   Quick Setup  guide to get your email hosting up and running in minutes.",{"id":30,"path":31,"dir":21,"title":32,"description":33,"keywords":34,"body":38},"content:email:1.getting-started:2.quick-setup.md","\u002Femail\u002Fgetting-started\u002Fquick-setup","Quick Setup","Get your email hosting up and running in minutes. This guide walks you through adding a domain, configuring DNS, creating accounts, and connecting your email cl",[35,36,37],"Setup Steps","DNS Configuration","Email Client Configuration","  Quick Setup  Get your email hosting up and running in minutes. This guide walks you through adding a domain, configuring DNS, creating accounts, and connecting your email client.    Before you begin  You'll need access to your domain's DNS provider (where your domain is registered or where its DNS is hosted). Some basic DNS knowledge is helpful — if you're unsure, your registrar's support team can usually assist.  Setup Steps    Log in to your Control Panel  Sign in to the Control Panel at   email.adastra.ad .   Add your domain  In the Control Panel, navigate to the   Domains  section and add your domain name. You may be asked to verify ownership by adding a DNS   TXT  record.   Configure your DNS records  Add the MX, SPF and DKIM records below at your DNS provider so mail routes to Overton.cloud and authenticates correctly.   Create your email accounts  Go to   Email Accounts , click   Create Account , and set a username, password, and optional quota.   Connect your email client  Use the server settings below to set up IMAP\u002FPOP and SMTP in your mail app.  DNS Configuration  Configure the following records through your DNS provider.    DNS propagation  DNS changes can take up to 24–48 hours to propagate globally, though they often take effect much sooner.  MX Records  Your MX records are   specific to your server  and point to   mxrouting.net  addresses. The exact hostnames and priorities are shown in your Control Panel for your domain — always use the values listed there.     Type  Name  Priority  Value    MX   @  10   (your-server).mxrouting.net   MX   @  20   (your-server)-relay.mxrouting.net  SPF Record  Add a single   TXT  record at your root domain with the following value:   v=spf1 include:mxroute.com -all\n  DKIM Record  DKIM uses a unique key for each domain. Find your domain's DKIM record in the Control Panel under your domain's settings, then add it as a   TXT  record at the host shown (typically   x._domainkey ).   x._domainkey.yourdomain.com   TXT   \"v=DKIM1; k=rsa; p=MIGfMA0GCSq...\"\n    Go further with DMARC  Once SPF and DKIM are in place, consider adding a   DMARC record  to round out your domain's email authentication.  Email Client Configuration  Use   mail.yourdomain.com  as the incoming and outgoing server (replace   yourdomain.com  with your own domain). Authenticate with your full email address and its password.     Protocol  Port (SSL\u002FTLS)  Port (STARTTLS)    IMAP (incoming)   993   143   POP3 (incoming)   995   110   SMTP (outgoing)   465   587    Username & authentication  Your username is always your   full email address  (e.g.   you@yourdomain.com ). SSL\u002FTLS is recommended for both incoming and outgoing connections.  Need device-specific instructions? See the   iOS Mail  and   Microsoft Outlook  guides.",{"id":40,"path":41,"dir":42,"title":43,"description":44,"keywords":45,"body":49},"content:email:2.email-management:1.email-accounts.md","\u002Femail\u002Femail-management\u002Femail-accounts","email-management","Email Accounts","Everything you need to create and manage email accounts on Overton.cloud — from setting up a new mailbox to adjusting quotas and resetting passwords, all from a",[46,47,48],"Creating an Account","Managing Accounts","Best Practices","  Email Accounts  Everything you need to create and manage email accounts on Overton.cloud — from setting up a new mailbox to adjusting quotas and resetting passwords, all from a single place in the Control Panel.    Where to find it  All account management lives under   Email Accounts  in the Control Panel at   email.adastra.ad . Sign in at   email.adastra.ad .  Creating an Account  New mailboxes are created in just a few steps:    Open Email Accounts  In the Control Panel, navigate to the   Email Accounts  section.   Click Create Account  Choose   Create Account  to open the new-account form.   Enter the details  Provide a   username , a strong   password , and a storage   quota . You can set a specific size or choose the unlimited option.   Save  Confirm to create the mailbox. It’s ready to use immediately with your client or webmail.    Username is your full address  When connecting a mail client, always authenticate with the   full email address  (e.g.   you@yourdomain.com ), not just the part before the @.  Managing Accounts  The same   Email Accounts  section lets you maintain existing mailboxes. Locate the account in the list and use its edit button to make changes.     Task  How    Change a quota  Edit the account and set a new storage limit (or unlimited).   Reset a password  Edit the account and enter a new password.   Delete an account  Use the account’s delete action. This permanently removes the mailbox and its mail.    Deletion is permanent  Deleting an account erases all mail stored in that mailbox. Back up anything important before removing an account.  Best Practices    Use strong passwords.  Long, unique passwords protect each mailbox from compromise.   Set realistic quotas.  Match storage limits to how each account actually uses email.   Rotate credentials periodically.  Update passwords on a schedule, especially for shared or high-value accounts.   Monitor usage.  Keep an eye on account activity and storage to catch problems early.  Next steps: set up   Email Forwarders , review your   Default Folders , or tune   Expert Spam Filtering .",{"id":51,"path":52,"dir":42,"title":53,"description":54,"keywords":55,"body":60},"content:email:2.email-management:2.default-folders.md","\u002Femail\u002Femail-management\u002Fdefault-folders","Default Folders","Overton.cloud automatically provisions a standard set of folders for every email account. These folders are recreated on each login and cannot be permanently de",[56,57,58,59],"The Default Folders","Subscriptions","Folder Aliases","Troubleshooting Duplicate or Nested Folders","  Default Folders  Overton.cloud automatically provisions a standard set of folders for every email account. These folders are recreated on each login and cannot be permanently deleted, ensuring your mail client always has the structure it expects.  The Default Folders  Every mailbox is created with the following five core folders:     Folder  Function  Subscribed     INBOX  Primary location for incoming mail  Yes    Drafts  Storage for unsent messages  Yes    Sent  Copies of messages you’ve sent  Yes    Trash  Deleted messages  Yes    Junk  Spam-flagged messages  No    They regenerate automatically  These five standard folders cannot be permanently removed. If you delete one, it is recreated on your next login. This design guarantees email clients always find the folders they expect.  Subscriptions  Subscribed folders are the ones your email client shows by default. Four of the five folders are subscribed automatically; the   Junk  folder exists but is   not  subscribed by default.    Can’t see your Junk folder?  Because   Junk  isn’t subscribed by default, some clients hide it. Enable folder visibility (often labelled “subscribe to folders” or “manage subscriptions”) in your mail app to show it.  Folder Aliases  To stay compatible with different mail clients, the system recognises common alternate folder names and maps them to the standard folders:     If a client uses…  It maps to     spam  or   Spam   Junk    Sent Messages  or   Sent Items   Sent    Archive  or   Archives   Archive  Troubleshooting Duplicate or Nested Folders  If you notice duplicated folders or folders nested incorrectly (for example, all your folders appearing inside   INBOX ), the cause is almost always an incorrect   IMAP Path Prefix  in your mail client. Clearing or correcting that setting — leaving it blank for most setups — resolves the issue.  Related:   Email Accounts  and   Expert Spam Filtering .",{"id":62,"path":63,"dir":42,"title":64,"description":65,"keywords":66,"body":69},"content:email:2.email-management:3.email-forwarders.md","\u002Femail\u002Femail-management\u002Femail-forwarders","Email Forwarders","Email forwarders automatically redirect messages from one address to another, acting as aliases so important mail never slips through the cracks. A forwarder ca",[67,68,48],"Creating a Forwarder","Managing Forwarders","  Email Forwarders  Email forwarders automatically redirect messages from one address to another, acting as aliases so important mail never slips through the cracks. A forwarder can send to a single destination or to several at once.  Creating a Forwarder    Open the Forwarders section  In the Control Panel at   email.adastra.ad , navigate to   Forwarders .   Click Create Forwarder  Start a new forwarder definition.   Set the forwarder address  This is the address that receives the incoming mail (e.g.   sales@yourdomain.com ).   Set the destination address(es)  Enter where messages should be redirected. You can specify multiple destinations to fan a single address out to several recipients.   Save  Confirm to activate the forwarder.    Multiple destinations  A single forwarder can deliver to more than one address — handy for shared inboxes like   support@  or   info@  that several people need to receive.  Managing Forwarders  From the same management interface you can:   View all active forwarders.  Modify the destination address(es) of an existing forwarder.  Remove forwarders that are no longer needed.  Best Practices    Audit regularly.  Periodically review your forwarders and remove any that are out of date.   Test immediately.  Send a message to each new forwarder right after creating it to confirm it delivers correctly.   Avoid loops.  Don’t create forwarding chains that could route a message back on itself and generate a loop.   Mind spam filtering.  Forwarding mail to a different provider can affect deliverability — see the warning below.    Forwarding to major providers  Forwarding to large mailbox providers such as Gmail, Outlook or Yahoo can pass spam along under your server’s reputation. For this reason,   Expert Spam Filtering  cannot be disabled while forwarders point to those providers.  Forwarders work alongside the rest of Overton.cloud’s email toolkit:   Email Accounts ,   Default Folders , and   Expert Spam Filtering .",{"id":71,"path":72,"dir":42,"title":73,"description":74,"keywords":75,"body":81},"content:email:2.email-management:4.spam-filtering.md","\u002Femail\u002Femail-management\u002Fspam-filtering","Expert Spam Filtering","Expert Spam Filtering is Overton.cloud’s frontline protection that blocks spam from suspicious IP ranges which typically don’t host legitimate mail servers — st",[76,77,78,79,80],"How It Works","Managing the Setting","Limitations","Troubleshooting","Support Resources","  Expert Spam Filtering  Expert Spam Filtering is Overton.cloud’s frontline protection that blocks spam from suspicious IP ranges which typically don’t host legitimate mail servers — stopping a large volume of junk before it ever reaches your inbox.    On by default  Expert Spam Filtering is enabled by default for all domains on Overton.cloud, protecting you without any manual setup.  How It Works  The system requires SMTP authentication for mail originating from questionable networks — including residential ISP ranges and known botnets. Legitimate senders that authenticate properly are unaffected, while unauthenticated connections from suspicious sources are refused. This dramatically reduces spam and phishing while keeping genuine mail flowing.  Managing the Setting    Log in to the management panel  Sign in at   email.adastra.ad .   Open the Control Panel  Sign in to the Control Panel at   email.adastra.ad .   Go to Spam Filters > Advanced  Adjust the Expert Spam Filtering settings from the advanced spam filtering section.  Limitations    Can’t disable with certain forwarders  Expert Spam Filtering cannot be disabled while you have email forwarders pointing to major providers such as Gmail, Outlook, Yahoo, AOL or T-Online. This restriction protects Overton.cloud’s sender reputation, which all customers rely on.  Troubleshooting  If a legitimate sender hits an authentication error because their network is being filtered, the right fix is to request a whitelist rather than disabling the feature.    Request a whitelist first  Submit the affected IP or sender at   esf.mxroute.com  (  https:\u002F\u002Fesf.mxroute.com ).   Note there are no user logs  There is no user-accessible log of blocked connections, so capture the exact error message the sender received when reporting an issue.   Open a support ticket if it persists  For ongoing problems, contact   design@overton.cloud .    Think twice before disabling  Disabling Expert Spam Filtering will expose you to a barrage of spam and phishing emails. Use the whitelist process at   esf.mxroute.com  to handle false positives instead.  Support Resources   Whitelist requests:   https:\u002F\u002Fesf.mxroute.com  No user-accessible logs of blocked connections exist.  Support tickets:   design@overton.cloud  Related:   Email Forwarders ,   Default Folders , and   Managing Domains .",{"id":83,"path":84,"dir":85,"title":86,"description":87,"keywords":88,"body":92},"content:email:3.domains:1.managing-domains.md","\u002Femail\u002Fdomains\u002Fmanaging-domains","domains","Managing Domains","This guide walks through managing domains on Overton.cloud — verifying ownership, configuring DNS, adjusting domain settings, and troubleshooting the issues tha",[89,36,90,91,79],"Domain Verification","Domain Settings","DNS Tester","  Managing Domains  This guide walks through managing domains on Overton.cloud — verifying ownership, configuring DNS, adjusting domain settings, and troubleshooting the issues that come up most often.  Domain Verification  New domains must be verified before they can be used. Add a   TXT  record at your DNS provider using the verification key shown in the Control Panel’s   DNS  section, then wait for it to propagate — typically 5–30 minutes.    Get your verification key  Open the   DNS  section in the Control Panel at   email.adastra.ad  and copy the verification key for your domain.   Add a TXT record  At your DNS provider, create a   TXT  record using the supplied key.   Wait for propagation  Verification usually completes within 5–30 minutes once the record is live.  DNS Configuration  Configure the following records at your DNS provider so mail routes to Overton.cloud and authenticates correctly.  MX Records  Your MX records are   specific to your server  and point to   mxrouting.net  hostnames. Always use the exact values shown for your domain in the Control Panel.  SPF Record  Add a single   TXT  record at your root domain:   v=spf1 include:mxroute.com -all\n  DKIM Record  DKIM uses a unique key per domain. Copy your domain’s DKIM value from the Control Panel and add it as a   TXT  record at the host shown (typically   x._domainkey ).    One SPF record only  A domain must have exactly one SPF record. Multiple SPF   TXT  records will cause authentication to fail — merge them into a single record if you use more than one sending service.  Domain Settings  From the Control Panel you can fine-tune how each domain behaves:     Setting  What it does    Catch-all address  Routes mail sent to any address that doesn’t have its own mailbox to a chosen account.   Domain Pointers  Adds   domain aliases  so additional domains share this domain’s accounts and settings.   Spam filtering  Adjusts   spam filtering  options for the domain.  DNS Tester  The Control Panel includes a built-in   DNS Tester  that checks your MX, SPF and DKIM records and reports whether each is configured correctly. Run it after making DNS changes to confirm everything is in place.  Troubleshooting     Problem  What to check    Emails aren’t being delivered  Verify your MX records match the Control Panel and allow time for DNS propagation.   SPF checks fail  Confirm the SPF syntax is correct and that there is only one SPF record on the domain.    Use the DNS Tester first  Before opening a ticket about delivery problems, run the DNS Tester — it pinpoints which record is missing or misconfigured most of the time.  Related:   Domain Aliases ,   SPF Records , and   Expert Spam Filtering .",{"id":94,"path":95,"dir":85,"title":96,"description":97,"keywords":98,"body":102},"content:email:3.domains:2.domain-aliases.md","\u002Femail\u002Fdomains\u002Fdomain-aliases","Domain Aliases","A domain alias lets you receive mail across multiple domain names using a single account configuration. An alias inherits all things from the target domain — in",[99,100,101],"Aliases vs. Forwarders","Creating an Alias","DNS Requirements","  Domain Aliases  A domain alias lets you receive mail across multiple domain names using a single account configuration. An alias inherits   all  things from the target domain — including email accounts, settings, and DNS expectations.  Aliases vs. Forwarders  Domain aliases are fundamentally different from   email forwarders . A forwarder is a redirection mechanism that copies mail from one address to another. A domain alias is a   unified system : the alias domain becomes another name for the target domain, sharing the very same mailboxes and settings.    No duplicate accounts needed  Domain aliases share the same email accounts and settings as the primary domain. You don’t need to create separate accounts for the alias — mail to   you@alias.com  lands in the existing   you@yourdomain.com  mailbox.  Creating an Alias  Aliases are configured in the Control Panel’s   Domain Pointers  section at   email.adastra.ad .    Specify the source domain  Enter the new domain you want to alias.   Select the target domain  Choose the existing domain whose accounts and settings the alias will inherit.   Confirm creation  Save to activate the alias.  DNS Requirements  The new (alias) domain needs the same three DNS record types as a normal domain so that mail routes and authenticates correctly:     Record  Value    MX records  Match the target domain’s mail servers (the   mxrouting.net  hostnames shown in your Control Panel).   SPF record   v=spf1 include:mxroute.com -all   DKIM record  Identical to the target domain’s DKIM record.    Reuse the target’s records  Because an alias inherits the target domain, its DKIM record is the   same  as the target’s. Copy the MX, SPF and DKIM values from the target domain over to the alias domain’s DNS.  Related:   Managing Domains ,   Email Forwarders , and   SPF Records .",{"id":104,"path":105,"dir":106,"title":107,"description":108,"keywords":109,"body":113},"content:email:4.technical:1.overview.md","\u002Femail\u002Ftechnical\u002Foverview","technical","Technical Configuration","This section is your hub for configuring your domain's DNS and email infrastructure. The guides here help you properly configure your domain's DNS settings for ",[110,111,112],"DNS Authentication Records","Email Infrastructure","Where to Go Next","  Technical Configuration  This section is your hub for configuring your domain's DNS and email infrastructure. The guides here help you properly configure your domain's DNS settings for optimal email delivery and authentication.    Start with authentication  If your mail is landing in spam, the most impactful first step is configuring SPF, DKIM and DMARC. These three records prove your messages are legitimately sent on behalf of your domain.  DNS Authentication Records  These three authentication protocols verify that mail claiming to come from your domain is genuinely authorized — the foundation of reliable deliverability.     Record  What it does     SPF Records  Configure Sender Policy Framework records to declare which servers may send mail for your domain.    DKIM Records  Set up DomainKeys Identified Mail so receivers can cryptographically verify your messages.    DMARC Records  Configure Domain-based Message Authentication to set policy and receive reports.  Email Infrastructure  Beyond authentication, these resources help you manage how your mail is sent and how it's perceived by receiving servers.     Topic  What it covers     IP Reputation Management  Understand and maintain your sending reputation over time.    SMTP API  Send email programmatically from your applications.    New to all this?  The   Quick Setup  guide walks through MX, SPF and DKIM in a single, beginner-friendly flow before you dive into the detailed pages here.  Where to Go Next  Pick the area that matches your goal: start with   SPF Records  and   DKIM Records  to authenticate outgoing mail, then add   DMARC Records  to set policy.",{"id":115,"path":116,"dir":106,"title":117,"description":118,"keywords":119,"body":124},"content:email:4.technical:2.spf-records.md","\u002Femail\u002Ftechnical\u002Fspf-records","SPF Records","SPF (Sender Policy Framework) records are crucial for email deliverability, helping receiving mail servers verify that messages are sent from authorized hosts.",[120,121,122,123],"Overton.cloud SPF Options","Recommended Configuration","Combining Multiple Services","Verification & Troubleshooting","  SPF Records  SPF (Sender Policy Framework) records are crucial for email deliverability, helping receiving mail servers verify that messages are sent from authorized hosts.  Overton.cloud SPF Options  The service provides two equivalent include directives. Both function identically and point to the same infrastructure, so you can use either one:   include:mxroute.com\ninclude:mxlogin.com\n  Recommended Configuration  Add the following   TXT  record at your domain's DNS provider:     Type  Name  Value    TXT   @   v=spf1 include:mxroute.com -all   v=spf1 include:mxroute.com -all\n    Why   -all ?  The   -all  qualifier offers the strongest protection against email spoofing by explicitly failing authentication for any server not listed in your record.  Combining Multiple Services  You may only have   one  SPF record per domain. When you send mail through Overton.cloud   and  another provider, combine every sender into a single record rather than creating two:   v=spf1 include:mxroute.com include:other-service.com -all\n    One record only  Publishing two separate SPF records for the same domain breaks SPF entirely. Merge all   include:  directives into one   TXT  record.  Verification & Troubleshooting  After publishing your record, test it with an online validator such as   mail-tester.com . If results aren't as expected, check for these common issues:     Issue  What to check    DNS propagation delay  Allow time for the new   TXT  record to spread globally.   Multiple SPF records  Ensure only one SPF   TXT  record exists for the domain.   DNS lookup limit  SPF allows a maximum of 10 DNS lookups; too many   include:  directives will fail.   Syntax errors  Verify spelling, spacing and the trailing   -all  qualifier.  Next, strengthen authentication with   DKIM Records  and a   DMARC Record . For an overview, see   Technical Configuration .",{"id":126,"path":127,"dir":106,"title":128,"description":129,"keywords":130,"body":134},"content:email:4.technical:3.dkim-records.md","\u002Femail\u002Ftechnical\u002Fdkim-records","DKIM Records","DKIM (DomainKeys Identified Mail) is an email authentication method that helps verify that an email was actually sent from your domain.",[131,35,132,133],"How DKIM Works","Record Format","Common Complications","  DKIM Records  DKIM (DomainKeys Identified Mail) is an email authentication method that helps verify that an email was actually sent from your domain.  How DKIM Works  DKIM adds a cryptographic signature to outgoing messages. Receiving servers look up the matching public key — published as a DNS   TXT  record on your domain — and use it to confirm the message hasn't been forged or altered in transit. Each domain has its own unique key.  Setup Steps    Obtain your key  In DirectAdmin, go to   Account Manager → DNS Records  and select your domain to view its unique DKIM key.   Add the DNS record  Publish the key as a   TXT  record with the host name   x._domainkey . You   MUST  include both the underscore (  _ ) and the period (  . ) exactly as shown.   Verify  After publishing, DNS propagation typically takes 4–6 hours before verification tools can confirm the record is correct.  Record Format  Your record will look similar to the following, with a long public key in the   p=  field:   x._domainkey.yourdomain.com   TXT   \"v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQ...\"\n    Host name must be exact  The host must be   x._domainkey  — include both the underscore and the period exactly. A small typo here will cause verification to fail silently.  Common Complications     Problem  Resolution    Provider adds quotation marks automatically  Remove the extra quotes so the value isn't double-quoted.   Character limit on a single record  Split the key into multiple quoted strings as your provider requires.   Verification not passing yet  Allow 4–6 hours for DNS propagation before re-checking.    DKIM works best with friends  DKIM functions optimally alongside complementary authentication methods. Properly configured, it helps your email reach inboxes rather than spam folders and builds positive sending reputation.  Pair DKIM with an   SPF Record  and a   DMARC Record  for full authentication coverage.",{"id":136,"path":137,"dir":106,"title":138,"description":139,"keywords":140,"body":145},"content:email:4.technical:4.dmarc-records.md","\u002Femail\u002Ftechnical\u002Fdmarc-records","DMARC Records","DMARC (Domain-based Message Authentication, Reporting & Conformance) ties SPF and DKIM together with a policy, telling receiving servers what to do when a m",[141,142,143,144],"Quick Start","Key Components","Implementation Strategy","Related Records","  DMARC Records  DMARC (Domain-based Message Authentication, Reporting & Conformance) ties SPF and DKIM together with a policy, telling receiving servers what to do when a message fails authentication — and giving you reports on what's being sent in your name.    Prerequisites  Effective DMARC requires   SPF  records and   DKIM  signing for outgoing messages to already be in place.  Quick Start  For a straightforward, non-disruptive starting point, publish this basic record. It monitors authentication without affecting delivery:     Type  Host  Value    TXT   _dmarc   v=DMARC1; p=none; sp=none; adkim=r; aspf=r;   v=DMARC1; p=none; sp=none; adkim=r; aspf=r;\n  Key Components  DMARC records use several tags to control behavior:     Tag  Meaning     v  Version — always   DMARC1 .    p  Policy — action on failed authentication:   none ,   quarantine  or   reject .    rua  \u002F   ruf  Optional reporting endpoints for aggregate and forensic reports.    adkim  \u002F   aspf  Alignment settings for DKIM and SPF (  r  = relaxed,   s  = strict).  Implementation Strategy  Take a gradual approach so you never accidentally block your own legitimate mail:    Monitor  Start with   p=none  and review the reports you receive.   Confirm sources  Verify that SPF and DKIM pass for every legitimate sender.   Tighten policy  Progressively move to   p=quarantine  and eventually   p=reject  as you gain confidence.    Don't forward DMARC reports to Gmail  Avoid forwarding DMARC reports to Gmail addresses. Google doesn't accept forwarded DMARC reports from itself, which can harm deliverability for your domain.  Related Records  DMARC is the final piece of the authentication stack. Make sure your   SPF Records  and   DKIM Records  are configured first, and see   Technical Configuration  for the full picture.",{"id":147,"path":148,"dir":106,"title":149,"description":150,"keywords":151,"body":155},"content:email:4.technical:5.ip-reputation.md","\u002Femail\u002Ftechnical\u002Fip-reputation","IP Reputation Management","Email deliverability depends heavily on the reputation of the sending IP addresses. Here’s how Overton.cloud protects shared sending infrastructure — and ",[152,153,154],"What Affects IP Reputation","How Overton.cloud Protects Reputation","Best Practices for Senders","  IP Reputation Management  Email deliverability depends heavily on the reputation of the sending IP addresses. Here’s how Overton.cloud protects shared sending infrastructure — and what you can do to keep your own reputation healthy.  Because Overton.cloud delivers mail for many customers from shared outbound IP addresses, the behaviour of every sender affects everyone. To keep delivery reliable for all customers, Overton.cloud combines automated protection on our side with a few best practices on yours.  What Affects IP Reputation  Mailbox providers continuously evaluate the trustworthiness of a sending IP. The most important signals include:    Sending patterns  — sudden spikes or highly irregular volume look suspicious.   Complaint rates  — recipients marking your mail as spam.   Bounce metrics  — sending to invalid or non-existent addresses.   Sending consistency  — a steady, predictable volume builds trust over time.   Authentication  — properly configured SPF, DKIM and DMARC.   Message quality  — content that does not trip spam heuristics.  How Overton.cloud Protects Reputation  Overton.cloud runs a four-layer protection system across all outbound mail:    Proactive monitoring  The platform blocks invalid recipients, prevents sending to unverified bulk lists, and flags suspicious sending patterns before they can cause damage.   Outbound filtering  Every outgoing message is scanned automatically with SpamAssassin and Rspamd before it is delivered, catching problem mail early.   IP rotation  If a reputation issue arises on one address, the system switches to alternate, clean outbound IP addresses to maintain delivery.   Backup delivery  When primary delivery is degraded, mail is routed through the mail.baby service with up to 24 hours of retry attempts.    Privacy  All email scanning is performed by automated systems using industry-standard open source tools. Overton.cloud staff never manually review message contents.  Best Practices for Senders  The protection above works best when senders follow good list hygiene. Do this:   Maintain clean, current recipient lists.  Respond promptly to unsubscribe requests.  Implement SPF, DKIM and DMARC authentication for every sending domain.  Monitor your bounce rates actively and remove dead addresses.  And avoid these, which damage reputation for you and everyone on shared infrastructure:   Purchasing third-party email lists.  Sending to recipients who have not opted in.  Ignoring high bounce rates or complaints.  Using deceptive subject lines or content.    Authentication is not optional  Domains without valid SPF, DKIM and DMARC are far more likely to land in spam — regardless of IP reputation. Set these up before you send in volume.  Related reading:   SPF Records ,   DKIM Records , and   DMARC Records .",{"id":157,"path":158,"dir":106,"title":159,"description":160,"keywords":161,"body":165},"content:email:4.technical:6.smtp-api.md","\u002Femail\u002Ftechnical\u002Fsmtp-api","SMTP API","The Overton.cloud SMTP API lets you send email over a simple HTTPS endpoint using JSON — no need to open and maintain a traditional SMTP connection.",[162,163,164,78],"Endpoint & Authentication","Request Fields","Responses","  SMTP API  The Overton.cloud SMTP API lets you send email over a simple HTTPS endpoint using JSON — no need to open and maintain a traditional SMTP connection.  The API is ideal for applications, scripts and serverless functions that need to send transactional mail without managing an SMTP socket. It authenticates with your existing Overton.cloud credentials: your server hostname, email username, and password.  Endpoint & Authentication  Send a   POST  request with a JSON body to:   https:\u002F\u002Fsmtpapi.mxroute.com\u002F\n  Authentication is included in the request body. You provide:    server  — your server hostname (e.g.   mail.yourdomain.com ).   username  — your full email address.   password  — that account’s password.    Always use HTTPS  All requests must be made over HTTPS. Never hardcode credentials in your source — load them from environment variables or a secrets manager instead.  Request Fields  Every request must include the following fields:     Field  Description     server  Your server hostname.    username  Full email address used to authenticate.    password  The account password.    from  Sender address.    to  Recipient address (single recipient).    subject  Subject line (plain text only).    body  Message body. HTML formatting is accepted.  Example Request   POST \u002F HTTP\u002F1.1\nHost: smtpapi.mxroute.com\nContent-Type: application\u002Fjson\n\n{\n  \"server\": \"mail.yourdomain.com\",\n  \"username\": \"you@yourdomain.com\",\n  \"password\": \"your-password\",\n  \"from\": \"you@yourdomain.com\",\n  \"to\": \"recipient@example.com\",\n  \"subject\": \"Hello from the API\",\n  \"body\": \"\u003Cp>This message was sent over HTTPS.\u003C\u002Fp>\"\n}\n  Sending with cURL   curl -X POST https:\u002F\u002Fsmtpapi.mxroute.com\u002F \\\n  -H \"Content-Type: application\u002Fjson\" \\\n  -d '{\n    \"server\": \"mail.yourdomain.com\",\n    \"username\": \"you@yourdomain.com\",\n    \"password\": \"'\"$MAIL_PASSWORD\"'\",\n    \"from\": \"you@yourdomain.com\",\n    \"to\": \"recipient@example.com\",\n    \"subject\": \"Hello from the API\",\n    \"body\": \"\u003Cp>This message was sent over HTTPS.\u003C\u002Fp>\"\n  }'\n  Sending with Python   import os\nimport requests\n\nresp = requests.post(\n    \"https:\u002F\u002Fsmtpapi.mxroute.com\u002F\",\n    json={\n        \"server\": \"mail.yourdomain.com\",\n        \"username\": \"you@yourdomain.com\",\n        \"password\": os.environ[\"MAIL_PASSWORD\"],\n        \"from\": \"you@yourdomain.com\",\n        \"to\": \"recipient@example.com\",\n        \"subject\": \"Hello from the API\",\n        \"body\": \"\u003Cp>This message was sent over HTTPS.\u003C\u002Fp>\",\n    },\n)\n\nprint(resp.json())\n  Responses  A successful send returns:   { \"success\": true }\n  A failed send returns   success: false  with a descriptive error message explaining what went wrong:   { \"success\": false, \"error\": \"Authentication failed\" }\n  Limitations    Single recipient per request  — make a separate call for each address.   No attachments  — the API sends text\u002FHTML bodies only.   Message size  — keep messages within reasonable limits (typically under 10 MB).   HTML in body only  — subject lines must be plain text.   Rate limiting  — the service rate-limits requests to prevent abuse.    Authenticate your domain  Mail sent through the API still benefits from proper domain authentication. Make sure your   SPF ,   DKIM  and   DMARC  records are in place for the best deliverability.",{"id":167,"path":168,"dir":169,"title":170,"description":171,"keywords":172,"body":176},"content:email:5.security:1.two-factor-authentication.md","\u002Femail\u002Fsecurity\u002Ftwo-factor-authentication","security","Two-Factor Authentication (2FA)","Email is one of the few places where true two-factor authentication isn’t possible. This page explains why, and what Overton.cloud recommends instead.",[173,174,175],"Why 2FA Doesn’t Work with Email Protocols","Recommended Security Approach","Transparency","  Two-Factor Authentication (2FA)  Email is one of the few places where true two-factor authentication isn’t possible. This page explains why, and what Overton.cloud recommends instead.  Why 2FA Doesn’t Work with Email Protocols  Email protocols were designed decades ago without built-in support for authentication methods beyond a username and password. IMAP, POP3 and SMTP all expect a single credential pair and have no mechanism to prompt for a second factor such as a one-time code or a hardware key.  Because mail clients connect directly using these protocols, there is no point in the flow where a provider can insert a 2FA challenge without breaking standard email clients. This is an inherent incompatibility with the protocols themselves — not a limitation specific to Overton.cloud.    App-specific passwords aren’t true 2FA  Workarounds like app-specific passwords remain a single authentication factor. Once one is compromised, it grants complete account access — so it does not provide the protection that genuine two-factor authentication would.  Recommended Security Approach  Rather than offer a false sense of security, Overton.cloud recommends practical measures that genuinely reduce risk:    Use strong, unique passwords  for each email account.   Rotate passwords regularly , especially after any suspected exposure.   Monitor accounts  for suspicious activity.   Stay alert to phishing  attempts that try to capture your credentials.   Keep devices and applications updated  with the latest security patches.    The single most important step  The most critical security measure for your email remains a strong, unique password that is not shared with other services.  Transparency  Overton.cloud aims to be transparent about security limitations rather than market features that don’t deliver real protection. Email security depends primarily on credential hygiene on your side — so the practices above matter more than any single toggle.  Related reading:   IP Reputation Management  and   Creating Effective Support Tickets .",{"id":178,"path":179,"dir":180,"title":181,"description":182,"keywords":183,"body":189},"content:email:6.client-guides:1.mail-server-settings.md","\u002Femail\u002Fclient-guides\u002Fmail-server-settings","client-guides","Mail Server Settings","Use these settings to configure any email client — desktop, mobile or webmail — for your Overton.cloud mailbox.",[184,185,186,187,188],"Account Settings","IMAP Settings","POP3 Settings","SMTP Settings","Quick Reference","  Mail Server Settings  Use these settings to configure any email client — desktop, mobile or webmail — for your Overton.cloud mailbox.  Account Settings  Use these settings when configuring your email client:   Username   your-full-email@address.com  Use your complete email address.   Password   Your email account password  The password you set when creating the email account.   Server Hostname   mail.yourdomain.com  Use the same hostname for IMAP, POP3 and SMTP. Replace   yourdomain.com  with your own domain.    About your server hostname   mail.yourdomain.com  needs to be set up as a custom hostname (a   CNAME  at your DNS provider pointing to your mail server). If it is not set up yet, you can use the server hostname shown in your Control Panel instead.  IMAP Settings  IMAP syncs your email across all devices — changes made on one device appear on all the others. This is recommended for most users.     Connection type  Port  Encryption     Secure  Recommended   993  SSL\u002FTLS   Standard   143  STARTTLS  POP3 Settings  POP3 downloads mail to a single device and, by default, removes it from the server. Use IMAP instead unless you specifically need POP3.     Connection type  Port  Encryption     Secure  Recommended   995  SSL\u002FTLS   Standard   110  STARTTLS  SMTP Settings  SMTP is used for sending outgoing email. Most email clients will auto-detect these settings.     Connection type  Port  Encryption     Secure  Recommended   465  SSL\u002FTLS   Submission   587  STARTTLS   Alternative   2525  STARTTLS   Standard Not recommended   25  None    If sending is blocked  If port   465  or   587  is blocked by your ISP, try port   2525  as an alternative.  Quick Reference  Copy these recommended settings for quick setup:   Incoming Mail (IMAP)   Server:   mail.yourdomain.com  Port:   993  Security:   SSL\u002FTLS   Outgoing Mail (SMTP)   Server:   mail.yourdomain.com  Port:   465  Security:   SSL\u002FTLS  Need device-specific steps? See the   iOS Mail Setup  and   Microsoft Outlook  guides.",{"id":191,"path":192,"dir":180,"title":193,"description":194,"keywords":195,"body":197},"content:email:6.client-guides:2.ios-mail.md","\u002Femail\u002Fclient-guides\u002Fios-mail","iOS Mail Setup","Set up your Overton.cloud email account in Apple’s native Mail app on iPhone and iPad. We recommend IMAP so your mail stays in sync across all your device",[35,196,79],"Server Settings","  iOS Mail Setup  Set up your Overton.cloud email account in Apple’s native Mail app on iPhone and iPad. We recommend IMAP so your mail stays in sync across all your devices.    Before you begin  Have your Overton.cloud email credentials and your server hostname ready. Your server details are listed on the   Email Clients  page of the Control Panel at   email.adastra.ad . You’ll also need a stable internet connection.  Setup Steps    Open the Add Account screen  On your device, go to   Settings › Mail › Accounts › Add Account , then choose   Other  and tap   Add Mail Account .   Enter your basic information  Type your name, your complete email address, your password, and an optional description for the account, then tap   Next .   Choose IMAP  At the top of the next screen, make sure   IMAP  is selected (recommended over POP).   Enter the incoming and outgoing servers  For both the Incoming Mail Server and Outgoing Mail Server, enter your server hostname in the format   mail.yourdomain.com . Use your   full email address  as the username and your account password for both.   Save and choose what to sync  Tap   Save . Enable   Mail , and turn off Contacts, Calendars and Notes — these are not provided through the Mail account.  Server Settings  Use   mail.yourdomain.com  for both incoming and outgoing servers. Your username is always your full email address.     Protocol  Server  Port (SSL\u002FTLS)  Port (STARTTLS)    IMAP (incoming)   mail.yourdomain.com   993   143   POP3 (incoming)   mail.yourdomain.com   995   110   SMTP (outgoing)   mail.yourdomain.com   465   587  If iOS asks for manual settings during troubleshooting, use SSL with password authentication: incoming IMAP on port   993 , outgoing SMTP on port   465 .  Troubleshooting    Can’t send mail?  Some ISPs block port   465 . Try SMTP on port   587  (or   2525 ) with SSL\u002FTLS enabled.   Connection or certificate warnings?  Double-check the server hostname is spelled exactly as shown in your Control Panel.   Authentication fails?  Confirm your username is the full email address and the password is correct.    SSL is recommended  Always keep SSL\u002FTLS enabled for both incoming and outgoing connections to keep your credentials and mail encrypted in transit.  See also the   Microsoft Outlook  guide and the   Quick Setup  overview.",{"id":199,"path":200,"dir":180,"title":201,"description":202,"keywords":203,"body":205},"content:email:6.client-guides:3.microsoft-outlook.md","\u002Femail\u002Fclient-guides\u002Fmicrosoft-outlook","Microsoft Outlook","Configure your Overton.cloud email account in Microsoft Outlook across Windows, Mac and Outlook.com. We recommend IMAP so your mail stays consistent across devi",[204,35,196,79],"Opening the Add Account Dialog","  Microsoft Outlook  Configure your Overton.cloud email account in Microsoft Outlook across Windows, Mac and Outlook.com. We recommend IMAP so your mail stays consistent across devices.    Before you begin  Create your email account in the Control Panel at   email.adastra.ad , then note your server details from the   Email Clients  page. Have your full email address and password ready.  Opening the Add Account Dialog  How you reach the account setup screen depends on your platform:    Windows:    File › Add Account .   Mac:    Tools › Accounts › +  button.   Outlook.com:    Settings › View all Outlook settings › Mail › Sync email .  Setup Steps    Start a new account  Open the Add Account dialog for your platform (see above) and enter your full Overton.cloud email address.   Choose IMAP and manual setup  When prompted for the account type, select   IMAP . Choose advanced or manual setup so you can enter the server details yourself.   Enter the server names  Use the incoming and outgoing server hostnames from your Control Panel — both in the format   mail.yourdomain.com .   Set ports and encryption  Set incoming IMAP to port   993  and outgoing SMTP to port   465 , with SSL\u002FTLS encryption enabled in both directions.   Authenticate and finish  Enter your   full email address  as the username and your account password, then complete the wizard.  Server Settings  Use   mail.yourdomain.com  for both the incoming and outgoing servers. Your username is always your full email address.     Protocol  Server  Port (SSL\u002FTLS)  Port (STARTTLS)    IMAP (incoming)   mail.yourdomain.com   993   143   POP3 (incoming)   mail.yourdomain.com   995   110   SMTP (outgoing)   mail.yourdomain.com   465   587  Troubleshooting    Connection errors:  verify the server name is exact and that the port isn’t blocked by your network — try SMTP on   587  if   465  fails.   Authentication issues:  confirm the username is your full email address and the password is correct.   SSL warnings:  make sure Outlook is up to date.   Folder organisation problems:  check the IMAP Path Prefix setting in your account’s advanced configuration.    Keep encryption on  Always use SSL\u002FTLS for both incoming and outgoing connections so your credentials and mail are encrypted in transit.  See also the   iOS Mail  guide and the   Quick Setup  overview.",{"id":207,"path":208,"dir":180,"title":209,"description":210,"keywords":211,"body":215},"content:email:6.client-guides:4.profile-photos.md","\u002Femail\u002Fclient-guides\u002Fprofile-photos","Profile Photos","A profile photo can make your messages more recognisable — but how (and whether) it appears is controlled by the recipient’s email client, not by Overton.",[212,213,214],"How Profile Photos Work","Setup Methods","Important Caveats","  Profile Photos  A profile photo can make your messages more recognisable — but how (and whether) it appears is controlled by the recipient’s email client, not by Overton.cloud.  How Profile Photos Work  Email protocols (SMTP, IMAP and POP3) do not include any profile photo capability. There is no field in an email message that carries your picture. Instead, the recipient’s email client decides whether to display a photo and where to source it from.  Because of this, the same message can show your photo in one client and nothing at all in another. There are two common standards a client may use to look up a sender photo: Gravatar and BIMI.  Setup Methods  Gravatar  Gravatar is the simplest option and is widely supported across email clients. It’s free.    Create a Gravatar account  Visit   gravatar.com  and sign up.   Upload your photo  Add the image you want to use as your profile photo.   Associate it with your email address  Link the photo to the email address you send from. Clients that support Gravatar will then display it for your messages.  BIMI  BIMI (Brand Indicators for Message Identification) is a newer standard aimed at organisations that want to display a brand logo. It has stricter requirements:   Properly configured   SPF ,   DKIM  and   DMARC  records.  A logo supplied as an SVG in the BIMI-specific format.  BIMI is primarily designed for brand logos rather than individual headshots.  Important Caveats    Display is never guaranteed  First-time recipients may not see any photo, some email clients don’t support these features at all, and corporate systems frequently block external image requests. Contacts who have saved you with their own photo will see that instead of whatever you set up.  For most individuals, Gravatar is the simpler solution — just keep in mind that photo display always depends on the recipient’s client.  Related reading:   DMARC Records  and   IP Reputation Management .",{"id":217,"path":218,"dir":219,"title":220,"description":221,"keywords":222,"body":227},"content:email:7.calendar-contacts:1.how-they-work.md","\u002Femail\u002Fcalendar-contacts\u002Fhow-they-work","calendar-contacts","How Calendar & Contacts Work","Overton.cloud offers calendar and contacts synchronization through the CalDAV and CardDAV protocols. Here’s how the service works and what you need to kno",[223,224,225,226],"Connection Details","Synchronization Capabilities","Compatible Devices & Applications","Important Limitations","  How Calendar & Contacts Work  Overton.cloud offers calendar and contacts synchronization through the CalDAV and CardDAV protocols. Here’s how the service works and what you need to know before you connect your devices.  Connection Details  Calendar and contacts sync run on a dedicated DAV server. You authenticate with the same credentials you use for email:     Setting  Value    Server   dav.mxroute.com   Username  Your complete email address   Password  Your email account password   Port   443  (HTTPS)    MX records required  Your domain’s MX records must be configured to point toward Overton.cloud servers for authentication to work.  Synchronization Capabilities  The service supports syncing calendar events through   CalDAV  and address books through   CardDAV  across all of your devices. Changes made on one device propagate to the others through the shared DAV server.  Compatible Devices & Applications  Setup instructions are accessible via the Control Panel for the following platforms:   iOS \u002F iPadOS  macOS  Android (via DAVx5)  Thunderbird  Windows (using Thunderbird or eM Client)  Important Limitations    Not integrated with webmail  None of our webmail applications currently connect to or share data with the DAV service. Calendar and contacts run as a separate synchronization service rather than integrating with the webmail interfaces.  If you have substantial calendar or contacts requirements, you may want to supplement Overton.cloud email with a dedicated service such as Google Calendar or iCloud.  For step-by-step setup, see the   CalDAV Synchronization  guide. You may also find the   iOS Mail Setup  guide useful when configuring Apple devices.",{"id":229,"path":230,"dir":219,"title":231,"description":232,"keywords":233,"body":237},"content:email:7.calendar-contacts:2.caldav.md","\u002Femail\u002Fcalendar-contacts\u002Fcaldav","CalDAV Synchronization","Overton.cloud offers synchronization for calendars and contacts across your devices using its DAV server. This guide covers the connection details and platform-",[234,235,236],"Connection Credentials","Platform-Specific Setup","Generic Applications","  CalDAV Synchronization  Overton.cloud offers synchronization for calendars and contacts across your devices using its DAV server. This guide covers the connection details and platform-specific setup for CalDAV and CardDAV.  Connection Credentials  All configurations use the same details:     Setting  Value    Server   dav.mxroute.com   Port   443  (HTTPS)   Authentication  Full email address and corresponding email password  The base URL used by most clients is:   https:\u002F\u002Fdav.mxroute.com\n  Clients that ask for an explicit principal or collection path can use the standard DAV discovery paths:   https:\u002F\u002Fdav.mxroute.com\u002F                       (account \u002F auto-discovery)\nhttps:\u002F\u002Fdav.mxroute.com\u002Fprincipals\u002Fyou@yourdomain.com\u002F\nhttps:\u002F\u002Fdav.mxroute.com\u002Fcalendars\u002Fyou@yourdomain.com\u002F\nhttps:\u002F\u002Fdav.mxroute.com\u002Faddressbooks\u002Fyou@yourdomain.com\u002F\n    MX records required  Your domain’s MX records must point to Overton.cloud servers for authentication to work.  Platform-Specific Setup  iOS \u002F iPadOS  Add a CalDAV account through   Settings → Calendar → Accounts , select   Other , then   Add CalDAV Account , and enter the server details:   Server:   dav.mxroute.com\nUsername: you@yourdomain.com\nPassword: your email password\n  macOS  The Calendar and Contacts apps have dedicated setup flows under their respective menus. Choose the   manual  account type and enter the server address   dav.mxroute.com  with your full email address and password.  Android  Android lacks native support, so we recommend   DAVx5 , available on the Google Play Store and F-Droid. It accepts the base URL with standard credentials:   Base URL: https:\u002F\u002Fdav.mxroute.com\nUsername: you@yourdomain.com\nPassword: your email password\n  Thunderbird  Set up calendars through the   Calendar  tab and contacts through the   Address Book  tab. Both support network-based synchronization using   dav.mxroute.com  and your email credentials.  Windows  Use a third-party client such as   Thunderbird  or   eM Client , as the built-in Windows applications don’t support these protocols.  Generic Applications  For any compatible app, the same server URL and credentials apply.    SSL\u002FTLS is required  All connections must use SSL\u002FTLS on port   443 . Clients that offer an unencrypted option should always be set to require a secure connection.    Use auto-discovery first  Most modern clients only need the base URL   https:\u002F\u002Fdav.mxroute.com  and will discover your calendars and address books automatically. Only fall back to the explicit collection paths if your client requires them.  New to the service? Start with   How Calendar & Contacts Work , and see the   iOS Mail Setup  guide for configuring your Apple devices.",{"id":239,"path":240,"dir":241,"title":242,"description":243,"keywords":244,"body":247},"content:email:8.webmail:1.accessing-webmail.md","\u002Femail\u002Fwebmail\u002Faccessing-webmail","webmail","Accessing Webmail","Overton.cloud webmail is powered by Roundcube — a full-featured email client you can use in any web browser, with no software to install.",[245,246],"Logging In","What You Can Do in Webmail","  Accessing Webmail  Overton.cloud webmail is powered by   Roundcube  — a full-featured email client you can use in any web browser, with no software to install.  Logging In    Open webmail in your browser  Go to   https:\u002F\u002Fwebmail.yourdomain.com  (replace   yourdomain.com  with your own domain).   Enter your credentials  Use your   full email address  as the username and your mailbox password.   Sign in  You will land in your inbox. Settings live behind the   Settings  (gear) icon.    Webmail address   webmail.yourdomain.com  needs to be pointed at the mail server with a   CNAME  record. If it is not set up yet, ask your administrator for the correct webmail URL.  What You Can Do in Webmail  Beyond reading and sending email, the   Settings  area gives you:    Out of Office (Auto-Reply)  — automatic replies while you are away.   Changing Your Password  — update your mailbox password.   Email Filters  — automatically sort, move or flag incoming mail.   Identities & Signatures  — control your sender name, address and signature.  Folders, contacts, and display preferences.  Prefer a desktop or mobile app instead? See   Mail Server Settings .",{"id":249,"path":250,"dir":241,"title":251,"description":252,"keywords":253,"body":257},"content:email:8.webmail:2.out-of-office.md","\u002Femail\u002Fwebmail\u002Fout-of-office","Out of Office (Auto-Reply)","An out-of-office auto-reply sends an automatic response to anyone who emails you while you are away. You set it up in webmail.",[254,255,256],"Setting Up an Auto-Reply","Reply Message & Schedule","Advanced Settings","  Out of Office (Auto-Reply)  An out-of-office auto-reply sends an automatic response to anyone who emails you while you are away. You set it up in webmail.  Setting Up an Auto-Reply    Log in to webmail  Sign in at   https:\u002F\u002Fwebmail.yourdomain.com . See   Accessing Webmail  if you need a hand.   Open Settings  Click the   Settings  (gear) icon, then choose   Out of Office  from the list.   Write your reply  Fill in the   Subject  and   Body  of the message recipients will receive.   Set the dates (optional)  Enter a   Start time  and   End time  if you want the reply to run only for a set period.   Turn it on  Change   Status  from   Off  to   On .   Save  Click   Save . Your auto-reply is now active.  Reply Message & Schedule     Field  What it does     Subject  The subject line of the automatic reply (e.g. “Out of office”).    Body  The message itself — let people know when you will be back and who to contact in the meantime.    Start time  Date (  YYYY-MM-DD ) and time the auto-reply begins. Leave blank to start immediately.    End time  Date and time it stops. Leave blank to run until you switch the status off.    Status   On  activates the auto-reply;   Off  disables it.    Remember to switch it off  If you set an   End time , the reply stops automatically. If you leave the dates blank, set   Status  back to   Off  when you return.  Advanced Settings  These optional fields give you finer control. The defaults are fine for most people.     Setting  What it does     Reply sender address  The address the auto-reply is sent from. Leave blank to use the address the original message was sent to.    My e-mail addresses  Your own addresses, so the system only auto-replies to mail genuinely addressed to you. Use   Fill with all my addresses  to populate this automatically.    Reply interval  How many   days  to wait before sending another auto-reply to the same sender, so people are not replied to repeatedly.    Incoming message action  What to do with incoming mail while away —   Keep  (recommended) leaves messages in your inbox as normal.    Test before you rely on it  Send yourself a message from a different account to confirm the auto-reply arrives as expected before you head off.",{"id":259,"path":260,"dir":241,"title":261,"description":262,"keywords":263,"body":266},"content:email:8.webmail:3.changing-your-password.md","\u002Femail\u002Fwebmail\u002Fchanging-your-password","Changing Your Password","You can change your mailbox password at any time from within webmail — no administrator needed.",[264,265],"Change Your Password","Choosing a Strong Password","  Changing Your Password  You can change your mailbox password at any time from within webmail — no administrator needed.  Change Your Password    Log in to webmail  Sign in at   https:\u002F\u002Fwebmail.yourdomain.com  with your current password.   Open Settings  Click the   Settings  (gear) icon, then choose   Password .   Enter your passwords  Type your   current password , then your   new password , and confirm it.   Save  Click   Save . Your new password takes effect immediately.    Update your other devices  This is the single password for your whole mailbox. After changing it, update the password in   every email app and device  (phone, desktop client, etc.) or they will stop sending and receiving until you do.  Choosing a Strong Password   Use a long, unique password that you do not use anywhere else.  A passphrase of several random words is both strong and memorable.  Consider storing it in a password manager.  For more on account security, see   Two-Factor Authentication (2FA) .",{"id":268,"path":269,"dir":241,"title":270,"description":271,"keywords":272,"body":275},"content:email:8.webmail:4.email-filters.md","\u002Femail\u002Fwebmail\u002Femail-filters","Email Filters","Filters automatically act on incoming mail — moving newsletters to a folder, flagging messages from your boss, and more. They run on the server, so they work ev",[273,274],"Creating a Filter","Common Uses","  Email Filters  Filters automatically act on incoming mail — moving newsletters to a folder, flagging messages from your boss, and more. They run on the server, so they work even when webmail is closed.  Creating a Filter    Open Settings → Filters  In   webmail , click the   Settings  (gear) icon, then   Filters .   Add a new filter  Click   Create  (the   +  button) and give the filter a name.   Set the conditions  Choose what to match — for example   Subject  contains,   From  is, or   To  contains. You can combine several conditions.   Set the actions  Choose what happens to matching mail — move to a folder, mark as read, flag, delete, or redirect.   Save  Click   Save . The filter applies to new incoming mail from now on.  Common Uses     Goal  Condition → Action    Tidy newsletters   From  contains the sender →   Move to  a “Newsletters” folder   Highlight key senders   From  is your manager →   Set flag  \u002F mark important   Project sorting   Subject  contains a tag →   Move to  a project folder   Drop obvious junk   Subject  contains a phrase →   Delete  the message    Order matters  Filters run top to bottom. Drag them to reorder, and put more specific rules above broader ones.  For unwanted bulk mail, see also   Expert Spam Filtering .",{"id":277,"path":278,"dir":241,"title":279,"description":280,"keywords":281,"body":285},"content:email:8.webmail:5.identities-signatures.md","\u002Femail\u002Fwebmail\u002Fidentities-signatures","Identities & Signatures","Your identity controls the name and address people see on the mail you send, along with your signature. You can have more than one.",[282,283,284],"Editing Your Identity","Adding a Signature","Multiple Identities","  Identities & Signatures  Your identity controls the name and address people see on the mail you send, along with your signature. You can have more than one.  Editing Your Identity    Open Settings → Identities  In   webmail , click the   Settings  (gear) icon, then   Identities .   Select an identity  Click your address in the list, or use   Create  to add a new one.   Set your details  Fill in   Display Name  (how your name appears), the   Email  address, and optionally an organisation and reply-to address.   Save  Click   Save .  Adding a Signature  On the same identity screen, enter your   Signature  in the box provided. Enable   HTML signature  if you want formatting, links or an image; leave it off for a plain-text signature.    Need a polished signature?  Keep signatures short and avoid large images. A clean name, role and contact line renders reliably across all email apps.  Multiple Identities  If you send from more than one address (for example a personal alias and a role address), create an identity for each. When composing, pick the right   From  address from the dropdown.  To send from an alias, see   Domain Aliases .",{"id":287,"path":288,"dir":241,"title":289,"description":290,"keywords":291,"body":295},"content:email:8.webmail:6.contacts-address-book.md","\u002Femail\u002Fwebmail\u002Fcontacts-address-book","Contacts & Address Book","Your webmail address book keeps the people you email in one place, and powers address auto-complete when you compose a message.",[292,293,294],"Adding a Contact","Organising with Groups","Importing & Exporting","  Contacts & Address Book  Your webmail address book keeps the people you email in one place, and powers address auto-complete when you compose a message.  Adding a Contact    Open Contacts  In   webmail , click   Contacts  in the top navigation.   Create a new contact  Click   Create  (the   +  button).   Enter their details  Add a name, one or more email addresses, phone numbers and any notes.   Save  Click   Save . The contact is now available when composing.    Quick add from an email  Reading a message from someone new? Click their name or address in the message header and choose   Add to contacts  to save them instantly.  Organising with Groups  Groups let you message several people at once and keep your address book tidy.    Create a group  In   Contacts , click the   +  beside   Groups  and give it a name (for example “Team” or “Suppliers”).   Add people to it  Open a contact and tick the groups they belong to, or drag contacts onto a group.   Email the whole group  When composing, type the group name in the   To  field to add everyone in it.  Importing & Exporting  Move contacts in or out using standard   vCard  (and   CSV ) files — handy when switching from another mail provider or backing up.     Task  How     Import  In   Contacts , click   Import , choose your   .vcf  or   .csv  file, and confirm.    Export  Click   Export  to download your contacts as a   .vcf  file for backup or transfer.    Sync with your devices  To keep this address book in sync with your phone and other apps over CardDAV, see   How Calendar & Contacts Work .",{"id":297,"path":298,"dir":299,"title":300,"description":301,"keywords":302,"body":306},"content:email:9.support:1.support-tickets.md","\u002Femail\u002Fsupport\u002Fsupport-tickets","support","Creating Effective Support Tickets","The quality of information you provide directly impacts how quickly and effectively we can resolve your issue. A detailed, well-structured ticket can save hours",[303,304,305],"What Every Ticket Should Include","Do’s and Don’ts","Before You Submit","  Creating Effective Support Tickets  The quality of information you provide directly impacts how quickly and effectively we can resolve your issue. A detailed, well-structured ticket can save hours—or days—in the resolution process.  What Every Ticket Should Include  Four essential elements belong in every ticket:    What you were attempting  Your specific action or goal.   Expected outcome  What should have happened.   Actual outcome  What actually occurred.   When it occurred  The date and time, ideally with your time zone.  Additionally, include   relevant identifiers  such as email addresses, domain names, and message IDs.    Specifics beat summaries  “Mail to   jane@example.com  bounced at 14:05 UTC with a 550 error” tells us far more than “email isn’t working.” Concrete details let us reproduce and trace the problem immediately.  Do’s and Don’ts     Avoid  Instead    Speculative diagnoses or assumptions about root causes  Describe observable facts and specific behaviors   Vague generalizations (“I’m not receiving any email”)  Provide concrete examples with timestamps   Multiple unrelated issues in one ticket  Open one ticket per distinct issue   Emotional language that obscures technical details  Include error messages and screenshots    One issue per ticket  Combining several unrelated problems into a single ticket slows everything down. Each issue may need a different specialist, so split them into separate tickets.  Whenever possible, also mention any troubleshooting you’ve already attempted—it saves us from suggesting steps you’ve already ruled out.  Before You Submit  A few quick checks before contacting support often resolve the issue faster:   Check the knowledge base for existing solutions.  Search community forums for similar issues.  Gather error messages, screenshots, and relevant dates.  Ready to reach out? You can open a ticket at   design@overton.cloud . For common issues, see   Common Error Messages  first.",{"id":308,"path":309,"dir":299,"title":310,"description":311,"keywords":312,"body":317},"content:email:9.support:2.common-errors.md","\u002Femail\u002Fsupport\u002Fcommon-errors","Common Error Messages","This page indexes error messages you may encounter with Overton.cloud email, grouped into authentication, delivery, connection, and administrative categories&md",[313,314,315,316],"Authentication Errors","Delivery Issues","Connection Problems","Administrative Blocks","  Common Error Messages  This page indexes error messages you may encounter with Overton.cloud email, grouped into authentication, delivery, connection, and administrative categories—with what each means and how to resolve it.  Authentication Errors     Error  Meaning  Fix     550 Authentication Required  You tried to send email without proper authentication credentials.  Enable SMTP authentication in your mail client and sign in with your full email address and password.    Sender Verify Failed  The server could not validate that the sender’s address is legitimate on the originating server.  Confirm the sending address exists and is correctly configured on the originating mail server.  Delivery Issues     Error  Meaning  Fix     550 5.7.515 Access Denied – Domain Authentication  (Microsoft)  Microsoft’s servers rejected the message because SPF, DKIM, or DMARC checks failed—most commonly an incorrect DKIM record.  Verify your   DKIM ,   SPF  and   DMARC  records. Start with DKIM, as it is the most frequent culprit.    No Such Recipient Here  You sent to an address that should exist locally but doesn’t—often seen during domain transitions.  Confirm the recipient account or forwarder exists on the server and that the domain has finished migrating.  Connection Problems     Error  Meaning  Fix     Temporary SMTP Blocks  (  554  rejections)  Automated abuse detection temporarily restricted an IP that was flooding the server—with rejected recipients, failed logins, dropped connections, or rejected messages.  These blocks lift automatically after a timeout. Fix the underlying behavior (bad credentials, invalid recipients) so it doesn’t recur.    Temporary blocks clear themselves  If you hit a temporary   554  block, wait for the timeout rather than retrying in a loop—repeated failed attempts can extend the block.  Administrative Blocks     Error  Meaning  Fix     Address Blocked by Admins  A specific email address has been blocked at the server level due to a policy violation or abuse.  Contact support to review the block and discuss reinstatement.    Error not listed here?  Additional error documentation is on the way. If you hit an error that isn’t covered, contact support with the complete error message and a timestamp.  Need to reach us? Read   Creating Effective Support Tickets  first, then open a ticket at   design@overton.cloud .",{"id":319,"path":320,"dir":299,"title":321,"description":322,"keywords":323,"body":329},"content:email:9.support:3.microsoft-spam.md","\u002Femail\u002Fsupport\u002Fmicrosoft-spam","Emails in Spam at Microsoft Services","If emails sent through Overton.cloud are landing in spam at Microsoft services (Office365, Hotmail, or Outlook.com), you’re not alone. This guide explains",[324,325,326,327,328],"Understanding the Issue","Steps to Improve Delivery","Overton.cloud’s IP Reputation Management","Additional Recommendations","Need More Help?","  Emails in Spam at Microsoft Services  If emails sent through Overton.cloud are landing in spam at Microsoft services (Office365, Hotmail, or Outlook.com), you’re not alone. This guide explains the issue and the steps to improve your delivery rates.    Personal & business communication only  Overton.cloud is for personal and business communications only and does not allow marketing or mass email campaigns. These recommendations focus on legitimate person-to-person communication.  Understanding the Issue  Microsoft’s email filtering is notably strict—sometimes to the point where even Microsoft’s own welcome emails can end up in spam folders. This is a common challenge across the email industry and not specific to Overton.cloud.  Steps to Improve Delivery  1. Check Your Email Configuration  Start by testing your setup with   mail-tester.com . This service will:   Analyze your email headers  Check your DNS records  Verify your content for spam triggers  Provide an overall score and specific recommendations    Aim for 10\u002F10  Get a 10\u002F10 score on mail-tester.com before proceeding with the other steps. A perfect score rules out the most common configuration problems.  2. Verify Your DNS Configuration  Proper DNS configuration is critical for deliverability. Ensure you’ve implemented all required records:    SPF Records   DKIM Records   DMARC Records  Common DNS configuration issues include:   Multiple conflicting SPF records  Missing or incorrect DKIM setup  No DMARC policy in place    One SPF record only  A domain must have a single SPF record. Multiple conflicting SPF records are a frequent cause of authentication failures. Use the value   v=spf1 include:mxroute.com -all .  3. Report False Positives to Microsoft  When your email lands in the recipient’s spam folder, ask them to:   Not just move it to the inbox, but formally report it as “Not Junk” using the built-in reporting functionality  Mark your sender address as safe or add it to their contacts list  These actions help improve future delivery of your emails to their inbox.  Overton.cloud’s IP Reputation Management  Overton.cloud actively manages the IP reputation of our mail servers:   As the operator of the IP address space, Overton.cloud—not individual users—monitors our IPs through Microsoft’s Smart Network Data Services (SNDS)  Our technical team continuously works to maintain high deliverability standards  The server infrastructure is regularly audited and optimized for delivery performance  We take proactive measures to ensure our shared IP addresses maintain a positive reputation  Additional Recommendations    Content Quality  Don’t include excessive links or images, maintain a good text-to-image ratio, avoid spam trigger words and phrases, and keep emails professional and relevant to recipients.   Engagement Metrics  Encourage regular correspondents to add your address to their contacts. Natural engagement—replies and reasonable link clicks—helps deliverability. Send only to people who want to receive your email.   Natural Sending Patterns  Use email for regular person-to-person communication rather than sending numerous messages at once.  Need More Help?  While Microsoft’s spam filtering decisions are largely beyond our control, our team can review your specific situation to see if we can identify additional factors. If you’ve followed all of these steps and still experience delivery issues to Microsoft services, please create a support ticket with the following information:   Your mail-tester.com score and report  The specific domain experiencing issues  Example email headers showing the problem (if available)  Steps you’ve already taken to address the issue  See also:   Emails in Spam at Gmail ,   IP Reputation Management , and   Creating Effective Support Tickets .",{"id":331,"path":332,"dir":299,"title":333,"description":334,"keywords":335,"body":337},"content:email:9.support:4.gmail-spam.md","\u002Femail\u002Fsupport\u002Fgmail-spam","Emails in Spam at Gmail","If emails sent through Overton.cloud are ending up in Gmail’s spam folder, this guide explains why and what you can do. While Overton.cloud maintains qual",[336,327],"Key Steps to Improve Delivery","  Emails in Spam at Gmail  If emails sent through Overton.cloud are ending up in Gmail’s spam folder, this guide explains why and what you can do. While Overton.cloud maintains quality controls, Gmail’s filtering depends on domain reputation, email content, and recipient engagement.    Three factors drive Gmail filtering  Gmail weighs   domain reputation ,   email content , and   recipient engagement . Improving delivery means addressing all three.  Key Steps to Improve Delivery  1. Verify Configuration  Test your setup using   mail-tester.com  and aim for a perfect 10\u002F10 score. Proper   DKIM  and   DMARC  records are essential.    Authentication first  Gmail strongly favors authenticated mail. Confirm SPF, DKIM and DMARC all pass before troubleshooting anything else—most spam-folder problems trace back to a single failing record.  2. Train Gmail’s Filters  Ask recipients to mark your messages as “Not spam” and to add your address to their contacts before they expect to receive emails from you. This signals to Gmail that your mail is wanted.  3. Monitor Performance  Use   Google Postmaster Tools  to track your domain reputation, spam rates, and authentication results over time. It’s the most direct window into how Gmail views your domain.  4. Follow Best Practices  Review Google’s official sender guidelines, which emphasize:   Authentication via SPF and DKIM  Avoiding sudden increases in sending volume  Keeping spam complaints below 0.1%  Maintaining consistent sending patterns    Watch your complaint rate  Keep spam complaints below   0.1% . Crossing that threshold can quickly damage your domain reputation and push your mail to spam.  Additional Recommendations    Content quality:  avoid spam triggers and keep formatting clean.   List hygiene:  remove inactive subscribers.   Gradual volume building:  warm up new domains slowly.   Engaged recipients:  focus on people who actually open and reply.  If issues persist, review your content formatting, check blocklists, or contact Overton.cloud support with specific examples and test results.  See also:   Emails in Spam at Microsoft Services ,   IP Reputation Management , and   Creating Effective Support Tickets .",{"id":339,"path":340,"dir":341,"title":342,"description":343,"keywords":344,"body":349},"content:email:10.presales:1.service-limits.md","\u002Femail\u002Fpresales\u002Fservice-limits","presales","Service Limits","Overton.cloud enforces sending limits designed to prioritize legitimate email delivery over raw volume. These limits are a core feature, not an obstacle.",[345,346,347,348],"Key Limits","Why These Limits Exist","Policy Enforcement","Who This Service Is For","  Service Limits  Overton.cloud enforces sending limits designed to prioritize legitimate email delivery over raw volume. These limits are a core feature, not an obstacle.  Key Limits  The primary sending restriction, along with our content policy, is summarized below.     Limit  Value    Outbound email rate   400 outbound emails per hour, per email address   Marketing \u002F unsolicited mail  Zero tolerance for marketing emails, unsolicited outreach, or spam  Why These Limits Exist  Overton.cloud is a service focused on inbox delivery rather than acting as an indiscriminate email pipeline. There is an inverse relationship between sending volume and inbox placement — the more you blast, the worse you land. This pattern is enforced by major providers like Gmail, Microsoft, and Yahoo, so designing around it benefits every customer.    Limits as a feature  We frame these restrictions not as limitations but as the mechanism that enables reliable inbox placement for our customer base.  Policy Enforcement  We monitor for attempts to circumvent these limits, including:   Reframing marketing as legitimate outreach  Creating multiple addresses to multiply sending capacity    Circumvention is not allowed  Violations result in account termination. Don’t try to work around the limits.  Who This Service Is For  Overton.cloud suits organizations sending legitimate emails to recipients who expect to hear from them. It is explicitly unsuitable for bulk promotional campaigns or unsolicited mass outreach.  See also   Expert Spam Filtering  and   Emails in Spam at Gmail .",1783205973942]